Bellaria Jimenez, President at MassMutual Tri State, and Co-author of The Team Game shares proven team-building strategies for business leaders, executives and entrepreneurs.
She is passionate about business and leadership. With over 25 years working in finances, she has gained the expertise of leading and coaching teams within a business.
When she began her career, she had the desire to help people understand what to do with their money and empower individuals and business owners to make smart choices to grow their assets and protect their family. Beginning as a financial advisor, Bellaria worked her way up.
During her time as assistant manager she grew her leadership skills by supporting the training needs of her office and stepping in whenever someone needed support. These leadership experiences fostered her love for coaching and would eventually lead to her love for team-building.
“Throughout the years I felt the most energy and joy when I was coaching individuals,” says Bellaria. “When I began focusing my time and attention to developing teams, I became even more energized. This became the start of my love for team-building.”
Throughout the years of team-building, Bellaria has seen firsthand the impact that collaborating and combining unique skills and abilities has on the overall success of a business.
“Financial advisors, for the most part, build their practices as solo-practitioners,” says Bellaria. “When we started partnering advisors that had different skill sets to complement each other we were pleasantly surprised with the financial results and an improved experience for the client.”
After fifteen years of coaching, mentoring, and developing their own teams, Bellaria and business partner, John Brucsek, finally share their proven methods in their book The Team Game: “How Your Business Can Dominate Year After Year.”
Described as “the definitive playbook for business leaders, executives, entrepreneurs, and managers to build and develop highly efficient teams,” The Team Game takes Bellaria and John’s unique process of creating, coaching, and doubling productivity through teams and breaks it down into strategies that can be adapted to fit all businesses.
Growing with change
One of the key takeaways from The Team Game is how teams can allow businesses to continue to exponentially grow ones’ practice in an unpredictable, ever changing business climate.
In such a competitive business climate where change is so rapid, businesses need to stay competitive and flexible to stay relevant. Often though these changes happen too quickly, and individuals struggle to keep up. Technology is one of the key culprits to staying competitive. Another key issue top performers battle is time capacity.
“There gets to a point when top performers just can’t keep up with the high demands of the business or growing client base,” says Bellaria. “They reach capacity and their business stalls. Teaming allows them to continue to exponentially grow their practice.”
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The 5 Fundamentals of team-building
1. Compensation: Having transparency on how team members get paid and the positive results of attracting new clients creates a strong culture within each team. How will my actions impact my compensation, including in a commission/fee-based business or an incentive-driven practice? We teach you how to come up with a compensation agreement for both fee-and non-fee-based practices. Once you receive the input from the team, that agreement can be refined.
2. Client Segmentation: Segmenting your book of business is a key to marketing your practice effectively, but it requires you to go through each client and categorize them as your A, B, C, or D clients. Once they are categorized, assign each segment to the appropriate member of the team who will work with them. The top achiever should be focused on the A clients.
3. Roles and Responsibilities: Making sure that everyone on the team understands their role on the team is a critical part to a successful team. It provides clarity and transparency. It is also a key part to good communication. It’s like football. There are 11 players on the team. Each one has a different job. If each one carries out his or her job effectively, the team is going to be successful. Whether you like the New England Patriots or not, most of you know what Bill Belichick says: “Do your job.” That’s critical.
4. The Sales Process: Allow team members to focus on a specific part of the process. You must have a uniform process that all team members are following. That uniformity allows you to identify team players with specific skills and to efficiently meet client needs and create superior customer experiences because everyone on your team has a specific role to play and each does it well.
5. The Client Experience Matrix: The most valuable assets a business has are its customers. If they feel loved, if they feel they are being serviced and getting attention, then they are going to do more business and they are going to refer more people. Remember, we live in a referral world. Think Yelp or TripAdvisor. Referrals can greatly impact your business, both positively and negatively. Just think how videos can quickly go viral.
In her book, Bellaria further breaks down in detail just how team-building works to increase growth and productivity with her top fundamentals from the team-building process. With these tried and true methods, any business leader or entrepreneur can create a winning team.